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  • Free shipping worldwide
  • Packages shipped within 1-3 days

International Shipping

Currently, we ship to the following locations, If you are in a location not listed above, please get in touch with us at bill@hortorycase.com. We will try our best to help.

  • The United States & United Kingdom
  • Australia, Germany
  • Canada, Italy, France, Sweden
  • Any other country

 

Free shipping service

To make your shopping experience as enjoyable and hassle-free as possible, all of our products will come with free standard shipping, no matter the size or quantity of your order. Heavy and large size items will be shipped via the "ocean + express" option to provide you with the most cost-effective service. For select products, we also offer a choice for a subsidized upgrade to reduce shipping time. You will be able to see these options at checkout if they are available. 

Shipping method and time

We start processing orders within 24 hours of receiving them. Depending on the manufacturer's and our inventory, processing normally takes 1-3 days. Delivery time will vary depending on your location and the shipping option you choose. We will email you when your order has been shipped.

  United States United Kingdom Germany Other country
Processing Time 1-3 days
Carrier USPS Royal Mail / Yodel DHL Packet China Post
Shipping Fee Free Free Free Free
Shipping Time 10-15 Business Days 9-12 Business Days 10-15 Business Days 15-20 Business Days

 

Change of Address

Once it has begun to be transported, we cannot alter the delivery address. Within 24 hours of placing your order, send us an email at bill@hortorycase.com, if you need to change the location where your order will be delivered.

Order Tracking

We will email you after your order has been shipped. You can then track your order using your name, order number, or tracking number provided in our email.

Customs, Taxes and Duties

Depending on your location, customs fees, taxes, or import duties might be imposed and chargeable to your orders by your local customs office. While we will try to cover most of the required costs when we ship out the products, please be aware of possible local charges as they will be the recipient's responsibility. hortory does not collect duties and import taxes at checkout on behalf of shipping carriers. If additional fees are required, you will be contacted either by the carrier or customs office upon the package's arrival at the destination country.

VAT

Some countries, including the US, EU and the UK, requires e-commerce businesses to collect VAT at checkout. The value of the product eligible for VAT collection varies by country. Unless otherwise stated, most of the items that requires VAT payment should be included in the price that you pay. Otherwise, for items of value above a certain threshold, you will be required to pay VAT when the product reaches your destination country.

We suggest that you check with your local authority for details on VAT payments.